AUTOMOTIVE SERVICE MANAGER
Company: Bridgestone Americas
Location: Houston
Posted on: October 12, 2024
|
|
Job Description:
Company OverviewBridgestone Retail Operations (BSRO) is part of
Bridgestone Americas and employs over 22,000 teammates in North
America. BSRO operates more than 2,200 company-owned stores,
including Firestone Complete Auto Care, Tires Plus and Wheel Works
locations. With locations across North America and more than $3
billion in tire and auto service sales, Bridgestone Retail
Operations is the right place to build a career.Whatever role you
fill, when you represent the Bridgestone name, you are a valued
teammate, and part of our larger mission to "Serve Society with
Superior Quality." We start by offering each teammate more than
just competitive pay. We provide formal training, performance
incentives, paid vacation and holidays, competitive healthcare
packages for full-time and part-time employees, and a 401k plan to
help build towards your future.We believe people can only provide
superior service and quality to others when they are allowed to
bring their whole self to work and know they are supported. We
believe in championing all perspectives, individuals and teams
because we understand the importance of seeing the world and our
business through many different lenses. We are building a team as
diverse as the world we serve. So, show us what you're made of.
Show us the smart stuff, the tough stuff, the bold, beautiful and
brave stuff. Because who you are is what we need.Job
CategoryRetailPosition SummaryCombining your in-depth automotive
repair knowledge with your exceptional people skills, you'll manage
customer relationships and frequently serve as a liaison between
technicians and customers. You'll also select, coach, lead, train
and supervise vehicle technicians while assisting with the purchase
of parts, materials and equipment.ResponsibilitiesAssign and
schedule work duties to auto service staff according to individual
skill level.Serve all automotive service needs of customers.Oversee
the hiring and training of an effective auto service team.Ensure
high teammate retention.Maintain compliance with quality
standards.Ensure exceptional customer satisfaction and retention by
effectively managing all aspects of customer interactions,
including proactive communication, issue resolution, and
follow-up.Serve as the primary point of contact for customer
inquiries, feedback, and concerns, utilizing strong interpersonal
skills and automotive expertise to foster long-term relationships
and loyalty.Develop understanding of business operations in the
automotive service environment from proficient management of
paperwork and customer interactions to financial transactions and
adherence to company policies and standards. Use this expertise to
enhance efficiency and ensure seamless store operations.Drive sales
through proactive customer interactions, thorough vehicle
inspections, and facilitation of communication between the back and
front of the shop.Provide valuable insights to the front of the
shop to facilitate product and service sales, optimizing revenue
generation.Minimum QualificationsHigh School Diploma or
equivalent.4 years of auto service technical experience.1 year of
service manager or service writer experience.Problem solving -
customer complaints.Aptitude to manage inventory, scheduling,
equipment maintenance, etc.Capacity to lead and coach
others.Teammate and customer/communication skills.Ability to
recruit and select technicians successfully according to store
requirements.Willingness to continue education and remain current
in automotive repair issues.Must have valid automotive driver's
license at all times in order to test drive customer's
vehicles.PREFERRED QUALIFICATIONS2 year degree or equivalent.OUR
CREW KNOWS BENEFITSMedical, Dental and Vision - Starting day 1 for
all our teammatesPaid vacation and holidaysOn-the-job training and
company-funded ASE certificationsTuition reimbursement
programFlexible work schedule401(k) matchOn demand pay (daily pay)
program availableOUR VALUES GIVE BACK TO YOUProfessional
Development: No matter where you're at in your career, we've got
the resources to help you level up.Community Involvement: We pride
ourselves on working with our local communities and giving back
where we can.Integrity & Teamwork: Part of what makes our teams
different is our drive to do things right, always,
together.Bridgestone is proud to be an Equal Employment Opportunity
/ Affirmative Action employer. It is our policy to consider for
employment all individuals regardless of age, color, national
origin, citizenship status, physical or mental disability, race,
religion, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, veteran status, or any other
characteristic protected by federal, state or local law.Employment
EligibilityIf hired, a Form I-9 Employment Eligibility Verification
must be completed at the start of employment. Temporary work
authorization or the need for sponsorship may disqualify you from
employment.
Keywords: Bridgestone Americas, League City , AUTOMOTIVE SERVICE MANAGER, Executive , Houston, Texas
Click
here to apply!
|