Manager
Company: Sysco
Location: Houston
Posted on: October 15, 2024
|
|
Job Description:
Job Summary:
Sysco's Personalization team is driving the evolution of how we
engage with our customers to enable their success and drive growth.
Delivering a truly personalized experience requires blending the
best of our people with new technologies grounded in insights and
advanced analytics. We strive to ensure the right product, the
right offer, and the right message, at the right time in every
touchpoint with our customers.
The Manager, Personalization will be a key member of the team in
Sysco's customer-first evolution, which is enabled by advanced
analytics and a digital transformation. This candidate will help
build new capabilities to drive personalization, demand generation,
and customer centered growth strategies through both in person &
digital channels, with measurable financial impacts in the
business.
The Manager, Personalization will be responsible for driving
implementation of Sysco's Personalization capabilities related to
the customer lifecycle, taking the lead on discrete use case(s) and
providing analytical support.
This person should have a cross-section of skills spanning
strategy, sales, technology, consumer insights and analytics and be
an innovative, data-driven leader. They will work with a cross
functional team to execute, test and learn, working closely with
program leadership, functional teams (e.g., sales, merchandising,
pricing), technology teams, and business units.
---Duties and Responsibilities:
Development of personalization use case(s):
Support the definition of the approach and guide the design of
personalization tactics for use case(s) associated with one of the
customer life cycle stages
Create a simplified, intuitive journey for our customers across all
channels (digital & in-person) for select use case(s) working with
the channel activation team
Lead analytical, hypothesis driven approach to generating value
from personalization use case(s)
Manage use cases across the full development lifecycle, including
ongoing enhancement & refinement
Work with cross-functional business teams (including the field
organization), Data Science, and Business Technology teams to
ensure that personalization use cases are effectively developed,
scaled, and optimized
Build learning agendas, analyze results, and integrate findings
into the organization for on-going execution and refinement
Measurement, tracking, dashboarding:
Develop and build metrics and tracking to ensure value is captured
from all use cases being developed and deployed
Design & develop appropriate mechanisms for tracking & performance
management (e.g., Tableau dashboards, reports)
Build both internal and field-facing dashboards and reports,
leveraging Tableau, Salesforce, and other internal reporting tools
to:Enable tracking and performance management of owned use
case(s)
Support sales processes & end user enablement
Drive operational cadences associated for the use case(s)
Team management & coaching:
Work with a cross-functional team of analysts, business SMEs, and
technical resources to deliver use impact
Manage associate and business partner resources on completing use
case requirements & dashboarding associated with a use case
Drive new ways of working, in a truly cross-functional and agile
way, across various teams in the organization
Education Required:
Bachelors in an analytical field (e.g., Business, Economics,
Engineering) - - - - - - - - - - -
Education Preferred:
MBA or other advanced degree from a top tier educational
institution
Experience Required:
3+ years in a corporate setting or leading professional services
company in an analytical or strategic role such as Personalization,
Strategy, -Insights, or Product management
Experience Preferred:
5+ years in a corporate setting or leading professional services
company in an analytical or strategic role such as Personalization,
Strategy, -Insights, or Product management
Wholesale distribution, retail / ecommerce, or CPG experience
helpful
Technical Skills and Abilities:
Familiarity with digital technologies and data elements &
sources
Understanding of business value drivers and corresponding business
impact
Ability to problem solve in a structured and logical framework that
encompasses problem statement definition, data analysis, and
insights and recommendations
Ability to work in a collaborative work environment that enables a
cross-functional team with various backgrounds and capabilities to
execute at a high-level
Strong verbal, written, and interpersonal skills; comfort
interfacing with both technical and management teams
Experience working in an agile team environment
Language Requirements:
English
Physical Demands:
Reasonable accommodations will be made to enable individuals with
disabilities to perform the essential functions of this job.
Travel Requirements:
0-25%
Keywords: Sysco, League City , Manager, Executive , Houston, Texas
Click
here to apply!
|